LUNEA CAT WATER FOUNTAIN - TERMS & CONDITIONS
1. GENERAL INFORMATION & EDUCATIONAL PURPOSES
The information provided on this website, including text, images, videos, and customer testimonials, is for general educational and informational purposes only. It is not intended to substitute for professional veterinary advice, diagnosis, or treatment.
Always consult a qualified veterinarian regarding your cat's health, nutrition, behavior, or any existing medical conditions before using any product. Your veterinarian is the best source for personalized health recommendations for your individual cat.
2. NOT A MEDICAL DEVICE - NO HEALTH GUARANTEES
The Lunea Cat Water Fountain is a pet water fountain designed to encourage natural hydration by providing moving, filtered water. It is not a medical device, and the manufacturer does not claim, guarantee, or warrant that use of this product will:
- Prevent any disease, condition, or health issue
- Treat any existing medical condition
- Cure kidney disease, urinary tract infections, or any other illness
- Replace veterinary care or medical treatment
- Reverse existing organ damage
Individual Results Vary. While many customers report that their cats drink more water from Lunea, the amount of water your cat drinks depends on many factors including age, existing health conditions, diet, environment, and individual preferences. Improved water consumption does not guarantee improved health outcomes.
3. TESTIMONIALS & CUSTOMER EXPERIENCES - IMPORTANT DISCLAIMER
Testimonials Represent Individual Experiences Only
Customer testimonials, case studies, reviews, and examples on this website (including statements about kidney function, bloodwork improvements, or behavioral changes) represent the personal experiences of individual cat owners. These experiences are not guaranteed or typical results.
Health Claims in Testimonials
Any statements in customer testimonials about:
- Improved kidney values or kidney function
- Improved urinary health
- Increased water consumption
- Changes in bloodwork or veterinary test results
- Health improvements or behavior changes
...are anecdotal reports based on individual customer experiences and should not be interpreted as:
- Guaranteed outcomes for your cat
- Evidence that Lunea will produce similar results
- Medical or veterinary advice
- Claims that Lunea treats or cures any medical condition
Substantiation: Customer testimonials regarding veterinary bloodwork improvements are based on individual reports. These results have not been independently verified by the manufacturer and represent the isolated experiences of specific customers whose cats may have different health profiles, ages, diets, and conditions than your cat.
Testimonial Placement
This notice applies to all customer testimonials and reviews displayed on this website, in advertising, on social media, or in marketing materials.
4. FTC COMPLIANCE - ENDORSEMENTS & HEALTH CLAIMS
This website complies with the Federal Trade Commission (FTC) guidelines regarding endorsements and testimonials (16 CFR Part 255).
- Customer testimonials reflect the honest opinions and experiences of real customers
- These experiences are not representative of all users and individual results vary
- No monetary compensation has been provided to testimonial providers specifically for their testimonials
- The typical experience of customers is not known and results vary widely
Health-Related Claims: Any statements suggesting that Lunea may improve hydration, support kidney health, or produce health improvements are based on customer experiences and theoretical mechanisms (moving, filtered water encourages drinking). These are not FDA-approved health claims and should not be relied upon as medical advice.
5. 30-DAY MONEY-BACK GUARANTEE - TERMS & CONDITIONS
Guarantee Details
Lunea offers a 30-day money-back guarantee from the date of delivery. If you are not satisfied with the product for any reason, you may request a refund.
How to Request a Refund
To request a refund, contact Lunea customer support
Refund requests must be submitted within 30 days of delivery.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective
- If the product is damaged upon arrival, contact customer support immediately with photos for a prepaid return shipping label
- Return the product in its original condition (opened, assembled, or used products are eligible for refund)
Refund Processing
- Refunds are processed within 5-7 business days of receiving the returned product
- Refunds are issued to the original payment method
- Refunds do not include original return shipping costs paid by the customer
- Products must be returned within 35 days of delivery to qualify for the guarantee
What the Guarantee Covers
- Product defects or malfunctions
- Product dissatisfaction for any reason
- Cat refusal to use the product
- Change of mind
What the Guarantee Does Not Cover
- Damage caused by misuse, abuse, or failure to follow the user manual
- Damage caused by modification of the product
- Damage from normal wear and tear after 30 days
- Return shipping costs (unless product arrived defective)
- Water damage from external sources
6. WARRANTY - PRODUCT & PUMP
Limited Manufacturer's Warranty
Lunea warrants that the product will be free from defects in materials and workmanship for 1 months from the date of delivery.
What's Covered
- Defective stainless steel components
- Defective pump or motor (failure to operate)
- Defective filtration system
- Manufacturing defects
What's Not Covered
- Normal wear and tear
- Damage from misuse, abuse, or accidents
- Improper cleaning or maintenance
- Modifications to the product
- Water damage from external sources
- Cosmetic damage that does not affect functionality
Warranty Service
To claim warranty service, contact customer support with proof of purchase and description of the defect. Lunea will repair or replace defective products at its discretion.
8. PRODUCT SAFETY & USE
Safe Use Guidelines
- Always supervise your cat while using the fountain
- Inspect the product regularly for damage, cracks, or malfunction
- Do not submerge the pump or electrical components in water
- Keep the electrical cord away from water sources and out of reach of cats
- Do not attempt to modify, disassemble, or repair the product
- Use only the included AC adapter; do not use third-party adapters
- Keep the fountain on a stable, level surface away from electrical outlets
- Ensure proper ventilation around the product
Maintenance
Follow the user manual for proper cleaning and maintenance instructions. Regular cleaning prevents biofilm buildup and maintains product functionality.
Not for Outdoor Use
Lunea is designed for indoor use only. Do not use outdoors or in wet environments.
9. LIMITATIONS OF LIABILITY
To the maximum extent permitted by law, Lunea LLC and its owners, employees, and affiliates are not liable for:
- Any direct, indirect, incidental, consequential, or special damages arising from use or inability to use this product
- Veterinary costs, medical expenses, or health complications
- Loss of profits, data, or business interruption
- Damage to other property
- Any claims arising from normal wear and tear, misuse, or failure to follow instructions
Your Exclusive Remedy: Your sole remedy for dissatisfaction with this product is the 30-day money-back guarantee described above.
Maximum Liability Cap: Lunea's total liability for any claims arising from this product shall not exceed the purchase price of the product.
10. TESTIMONIALS - PERMISSION & USE
By providing a testimonial or review, you grant Lunea permission to use your name, first name, city, state, and testimonial content in marketing materials, social media, advertising, and on this website without additional compensation or notification.
If you do not want your testimonial used in marketing materials, please opt out by contacting: [storeowner2025@outook.com]
11. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, videos, and designs, is the intellectual property of Lunea LLC or its licensors and is protected by US copyright law.
Permitted Use: Customers may share their personal experiences, reviews, and testimonials on personal social media accounts.
Prohibited Use: You may not reproduce, distribute, or republish website content for commercial purposes without written permission from Lunea.
12. PRIVACY & DATA PROTECTION
Your use of this website is subject to our Privacy Policy. By purchasing from Lunea, you consent to the collection and use of your information as described in our Privacy Policy.
13. SHIPPING & DELIVERY
- Estimated Delivery: 3-7 business days (within continental US)
- Damage in Transit: Report damage within 24 hours of delivery with photos for replacement or refund
- Delivery Confirmation: You are responsible for ensuring someone is available to receive the package
- Lost Packages: Lunea is not responsible for packages lost in transit; report to carrier immediately
14. CUSTOMER SUPPORT & CONTACT
For questions, refunds, warranty claims, or support:
- Email: storeowner2025@outlook.com
- Online Form: https://theflufflab.com/pages/contact-us
Response time: 24-48 hours
15. STATE-SPECIFIC NOTICES
California Residents
Under California law, you may have additional consumer rights. Nothing in this disclaimer is intended to waive rights you cannot legally waive.
New York Residents
The Lunea Cat Water Fountain complies with New York General Business Law Section 527 (Money-Back Guarantees).
16. UPDATES TO DISCLAIMER
Lunea reserves the right to update this disclaimer, terms, or policies at any time. Continued use of this website or product after updates constitutes your acceptance of the updated terms.
17. GOVERNING LAW & DISPUTES
This disclaimer and all related terms are governed by the laws of [State], without regard to conflict of law principles.
Dispute Resolution: You agree to attempt to resolve any disputes through customer support before pursuing legal action.
18. USER MANUAL & INSTRUCTIONS
Your product includes a detailed user manual with:
- Setup and installation instructions
- Cleaning and maintenance guidelines
- Troubleshooting
- Safety precautions
- Warranty information
Carefully read and follow the user manual. Failure to follow instructions may void the warranty and affect product performance.
19. ENTIRE AGREEMENT
This disclaimer, along with the Privacy Policy, User Manual, and Money-Back Guarantee terms, constitutes the entire agreement between you and Lunea regarding the purchase and use of this product.
20. SEVERABILITY
If any provision of this disclaimer is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Last Updated: December 2025